Profile

Talented and versatile ERP/SCM consultant, with extensive experience in analysis and design, support, documentation, training, and implementation.
Outstanding analytical, creative, and problem-solving skills. Adept at building long-term customer relationships.
Articulate and professional communication skills, including formal presentations, training, recorded demonstrations, and technical publications.
Productive in both team-based and self-managed projects.

Areas of Expertise

· Detailed knowledge of Oracle E-Business Suite manufacturing and supply chain software, Release 10 through 12, specializing in ERP, SCM, APS, and Lean business concepts

· Strong project management skills

· Exceptional requirements definition and gap analysis skills

· Experienced in configuration, setup, and testing of Oracle EBS Manufacturing and Supply Chain software

· Excellent written, oral, visual, and multi-media communication skills

· Extensive experience in developing and delivering customized functional and technical training

· Over 20 years of experience working with clients in a wide variety of industries

· Proficient with several CBT and application recording software tools

Accomplishments

· Managed teams of Oracle and partner experts, both domestically and overseas, to develop and produce a unique series of over 30 recorded, narrated demonstrations of Oracle software and partner products for multiple industries.

· Led or participated on teams to gather requirements, perform gap analysis, and data mapping; configured and tested multiple Oracle EBS instances to deliver customized, client-specific demonstrations of the benefits of Oracle software to multiple industries. Drove revenue to Oracle of over $35 million.

· Led an extensive proof-of-concept session, leading to a successful implementation of EBS by a large manufacturing company.

· Developed and delivered the original Oracle Manufacturing Technical Foundation course, to teach the data model and other concepts to consultants and clients needing to load data, generate reports, or modify the standard software.

· Trained dozens of Oracle implementation consultants on the features, benefits, and implementation issues of Oracle Manufacturing applications.

· Trained hundreds of clients and Oracle employees, often as part of an ongoing implementation, on the use of Oracle manufacturing applications in their businesses.

· Co-authored Oracle E-Business Suite: Manufacturing & Supply Chain Management, published by McGraw-Hill/Osborne, with sales of over 7,500 copies as of January 2010, and still “required reading” for many new Oracle consultants.

· Co-authored white paper on Lean Six Sigma with Oracle and Deloitte Consulting contributors

Employment ––

ORACLE CORPORATION

1992-2009

Solution Specialist,
Global Accelerate Program Office,
2007-2009

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Conceptualized, developed, and produced a unique series of recorded, narrated demonstrations of Oracle software and partner products for multiple industries, emphasizing business value. These demos are used by partners and Oracle Sales to learn industry flows and solutions; as a model to develop their own presentations; and as actual presentation material.

· Produced more than 30 demos in multiple languages, which have been downloaded over 3,500 times

· Collaborated with partners and internal sales force to review, prioritize and develop new demos

· Trained Partner Demo Services teams in Bangalore, India and Bucharest, Romania, in sales skills and product knowledge, to enhance their effectiveness

· Delivered global Supply Chain training by request

Global Solution Architect,

Applications Global Sales Support,
2005-2007

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Developed and delivered product sales training across the globe. Supported global supply chain and discrete manufacturing sales efforts.

· Led development of new release training for discrete manufacturing products

· Delivered new release training to Oracle staff and partners around the world

· Developed and delivered training for North American partners

· Provided thought leadership on Lean Manufacturing and Supply Chain Management within the Oracle community

· Incorporated creative, participatory activities in training

Senior Sales Consultant, 1999-2005

Effectively delivered presentations and demonstrations of Oracle Manufacturing, including Advanced Planning and Scheduling (APS) and Flow Manufacturing, to prospects and customers

· Led or supported deals providing revenue of over $35 million

· Conducted needs assessments to map software features to client needs

· Instrumental in replacing competitive software with Oracle APS products

· Co-authored white paper on Lean Six Sigma with Oracle and Deloitte Consulting contributors

· Developed customizable CD of customer success stories

· Mentored new employees

Take a look at some of the sales materials I developed to support these deals.

Principal Consultant, 1997-1999

Trained new consultants on features, benefits, and implementation issues of Oracle Manufacturing applications

· Incorporated Technical Foundation training for functional consultants in the curriculum

· Developed an integrated manufacturing/financial overview for technical consultants

Principal Instructor/
Education Manager, 1992-1997

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Scheduled and delivered classes on Oracle Manufacturing Applications for customers nationwide. Staffed and managed the manufacturing instructor group, monitored performance, and provided feedback on technical knowledge and presentation skills.

· Enthusiastically delivered courses and received excellent evaluations

· Solicited customer feedback to improve delivery quality and customer satisfaction

· Designed and developed the Manufacturing Technical Foundation class

· Delivered presentations at Oracle events and user group meetings

Check out an interactive, hands-on exercise I developed to teach basic ERP concepts and transactions.

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Other Employment ––

CULLINET SOFTWARE/COMPUTER ASSOCIATES INTERNATIONAL, INC.

Applications Specialist